A portfolio of user-centered strategies across research, content, and product strategy.
Welcome In!
I’m Raphaël - a researcher, writer, implementation leader, and product strategist who works at the nexus between human-centered design, product thinking, and knowledge systems. What you'll find here is a body of work built around a single idea: that the best products, content, and experiences start with genuinely understanding the people they're meant to serve.
Go ahead - take a look!
How I Can Help
Research & Discovery
Mixed-methods insights to inform decisions across the product lifecycle.
Content & Writing
UX, and help content that reduces support load and drives self-service.
Product Thinking
Competitive audits, user journeys, and opportunity maps that guide prioritization.
Facilitation & Knowledge Management
Workshops, onboarding, and implementation support that get teams aligned, trained, and confident in new systems.